Do you accept returns?

Yes - if you’re not happy, you may return any standard-sized, non-sale items along with the invoice within 7 days of delivery. Just be sure to return items in unused condition, with original packaging and tags. For returned items, you’ll get store credits for shopping further on our website. 

 

*Buknot monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

 

Can I return Sale items?

Sale or discounted items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Sale items can be tricky, so if you have any questions about the style, please reach out to hello@buknot.com before placing your order.

 

How do I create an exchange?

An item is eligible for exchange only within 7 days of delivery. Mail us on hello@buknot.com to create an exchange.

 

When will I get my refund?

You are only eligible for a refund if you cancel the order within 30 mins. Post that you won’t receive a refund, instead your Buknot account will be credited with points, which you can use to shop on the website. In case of refund, allow us 4-5 business days to process the amount.

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How much does shipping cost?

We offer free domestic shipping on all orders.

How fast is your shipping?

Most of our orders are shipped within 2 business days of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days based on your delivery location. We do not ship on weekends or Indian holidays.

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Where are you based?

We are based in sunny Kolkata!

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What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any change. Sorry about that!

 

How can I edit my shipping address?

If your order hasn’t been shipped yet, please write to us asap, at hello@buknot.com . However, once shipped the address cannot be changed.

 

What’s the status of my order?

If you have any questions about the status of your order please reach out to hello@buknot.com

 

What if something I ordered arrived damaged?

We make every effort to ensure your order reaches in perfect condition. However, in case of any damage in transit, hello@buknot.com right away.

 

My package is lost!

Oh no! If your package has been lost in transit, please reach out to us right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

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Where do I enter a promo code?

Select “View Bag” before checkout to enter your promo code.

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How do I know which size will fit me best?

Getting the fit right is as important to us as it is to you! That’s why we’ve spent days putting together our own, gender-free size chart which is different from conventional sizing. Our clothes have been perfected to fit different body types. While placing your order, refer to our size guide. And if you still have questions, do contact us. 

 

Our silhouettes vary from slim-fitting to oversized, so each style will have a different measurement. If you have questions about a specific style’s measurements, just mail us. Do include your bust, waist, and high hip/low hip measurements with your note and we’ll help you with the fit that you love best.

 

How do I take my own measurements?

Bust measurement: Measure your bust by placing the tape measure 1-2 inches below your armpit on one side, guiding it around your back, and ending back where you started. Make sure you measure over the furthest point of your chest.

Waist measurement: Find the halfway point between your belly button and the bottom of your ribs. Circle a tape measure all the way around this part of your torso to get your waistline measurement. 

Hip measurement (high): Your high hip is where your hip bone begins. Measure the top of your hips by placing the tape measure approximately 3-4 inches below your belly button and circling around. Your high hip is where your hip bone begins.

Hip measurement (low): Your lower hip is where your hip bone ends. Measure the lower part of your hips by placing the tape measure approximately where the zipper of our jeans would end (about 3-4 inches inches below your high hip) and circling around.

 

Is Buknot true to size?

Though our garments are true to size, all bodies are different. You can always reference our sizing guide, which features our general garment measurements, or, reach out to us for more specifics, and we will help you get the right size. We work hard to produce the most flattering fit possible for the widest range of body types, and are always working to improve sizing on recut items when we produce them again. We incorporate real feedback from you.

Will I go with the same size for all Buknot clothes?

Once you find the perfect Buknot size for you, it’s likely that it will be your size in other Buknot clothes moving forward.

Can I order a custom dress for my wedding, bridal party, or just because?

Unfortunately, we do not offer custom dresses as we don’t have the production capacity to make it happen just yet. Please let us know if you have any questions or concerns about our current collection, we can offer recommendations and find you something you love!

How do you choose what materials to use?

We use post-production deadstock fabric for most of our garments, i.e fabrics which are just as good as the one’s used but left behind as a result of conventional factory practices. We promise the best quality of fabric to our customers so we collect fabrics which are Global Organic Textile Standard (GOTS)-certified organic cotton. Aditionally,, we use other sustainable fabrics from certified vendors.

 

Is Buknot a vegan brand?

Yes we are a 100% vegan and cruelty-free brand. No animals are harmed in any manner at any stage in the production of our clothes. And neither do we use any animal byproducts. Take our word for it! 

 

What is sustainable fashion?

Sustainable fashion is about doing things the hard way to secure the future of our planet and everyone on it. If we want to continue making and buying clothing, we must protect the people and natural resources that make it possible. Sustainable fashion works to do this, and amplify these practices, so that the industry continues to propagate good and prevent harm for as long as clothes are made.

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What is Buknot doing to help fight climate change?

Sustainability is at the core of everything we do — from our factory, fabrics all the way to packaging. We are invested in future-focused solutions that are kind to our planet. We repurpose deadstock fabrics to craft clothes that find their forever home in your wardrobe. Additionally, we use other sustainable fabrics only from certified vendors. In keeping with our focus on sustainability, our  packaging is  entirely plastic-free. 

We’re encouraging  our customers to embrace sustainability by promoting environmentally conscious choices like recycling, participating in carbon offset projects, and educating customers on the environmental impact, versus conventional clothing.

 

What is circularity?

Circularity goes beyond the linear model of take-make-dispose to create an economy that aims to restore itself. The idea is that instead of following a straight line, the model moves in a circular fashion so nothing gets thrown away or released into the environment. It focuses on three principles: design out waste and pollution, keep products and materials in use, and regenerate natural systems.

 

What is deadstock?

We define deadstock as old, leftover, and over-ordered fabric from other designers and fabric warehouses. We verify individually to ensure that the fabric is actually deadstock.

 

What is microfiber pollution?

Microfiber pollution happens when clothes made with plastic shed tiny pieces of plastic called microfibers. Microfibers are too small to be filtered out by waste treatment plants, so they end up in our waterways and oceans by the billions. Once in the ocean, they act as pollution magnets that marine animals mistake for food, which harms aquatic ecosystems, and can eventually end up in our food.

 

What are you doing to reduce microfiber pollution?

We do not use any fabrics that shed microfiber.

 

Who makes your clothes?

We like to make a positive impact and empower communities in every way. All our cutting & stitching happens in a tiny village on the coast of Odisha. We have to travel by Train, then a car, then a boat & then a van to reach this fishing  village! Our tiny production unit is run by Nityanand - a masterji who was working in Bangalore for 11 years until the pandemic took away his job. Afterwhich, he along with many other members of his unit returned to their hometown. But he loved his job so much that he started building his own unit. He started employing local villagers and his business began to boom with time! 

 

Do your products come in eco-friendly packaging?

Yes! The garments are neatly packed in brown paper and packed in brown paper mailer. 

 

Do you ship outside India?

No

 

Can I buy a gift card? 

There’s no option to buy a gift card just yet. Keep an eye out on our website or subscribe to our newsletter for further updates on this.

 

Can I add a personalized message? 

Yes, sure. Just add your note while placing the order.

 

Can I have the order gift-wrapped? 

Sorry, this is not possible. But we do take a lot of care to pack your orders in a sustainable way, which we believe you and your loved one will appreciate!